Frequently Asked Questions

Shipping

Do you offer free shipping?

Yes — free shipping on every order, always. No minimum, no codes needed. We ship to the US for free and offer international shipping at calculated rates.

How long does shipping take?

Most orders ship within 2–3 business days. Once shipped, domestic orders typically arrive within 3–7 business days via USPS. You'll get a tracking number by email as soon as your order is on its way.

Do you ship internationally?

Yes! We ship internationally via USPS and DHL Express. Rates are calculated at checkout. Please note that customs fees and duties are the responsibility of the buyer and vary by country.

Will my print arrive safely?

Absolutely. All prints and cards ship flat in rigid mailers — no rolling, no bending. We pack everything with care so it arrives in perfect condition.

Products

What are your art prints made of?

Our prints are printed on heavy cardstock and are frame-ready right out of the package. They're designed to look great in a standard frame — no custom sizing needed.

What sizes do prints come in?

Most prints are available in 5x7, 8x10, and 11x14. Size options are listed on each product page. All are standard frame sizes so you can grab a frame at any home goods store.

Are stickers waterproof?

Yes — all our stickers are printed on durable waterproof vinyl. They're built for water bottles, tumblers, laptops, car bumpers, and anywhere else you want to stick them.

What is a Swedish dishcloth?

Swedish dishcloths are made from 70% sustainably forested wood cellulose and 30% organic cotton. They replace up to 17 rolls of paper towels, get softer with every wash, and are 100% biodegradable. Ours are made in the USA by our partners at Three Bluebirds using water-based inks.

Is everything really hand-drawn?

Yes — every design starts as an original hand-drawn illustration by Hinterland Goods. No stock art, no templates. That's what makes each piece feel a little different from anything else out there.

Orders & Returns

Can I change or cancel my order?

We process orders quickly, so reach out to us at hello@hinterland-goods.com as soon as possible if you need to make a change. We'll do our best to help before your order ships.

What if my order arrives damaged?

We're so sorry if that happens. Contact us within 14 days of delivery at hello@hinterland-goods.com with your order number and a photo, and we'll send a replacement right away.

Do you accept returns?

Because our products are made in small batches, we can't accept returns on undamaged items. But if something isn't right, please reach out — we'll always do our best to make it right.

I have a discount code — where do I enter it?

Discount codes are entered at checkout. Look for the "Discount code" field on the checkout page and apply it there before completing your order.

Still have questions?

We're a small shop and we actually read our emails. Reach us at hello@hinterland-goods.com and we'll get back to you within 1 business day.