Shipping & Returns

Free Shipping — Always

Every order ships free. No minimum, no codes, no catches. Domestic US orders only for free shipping; international rates are calculated at checkout.

Processing Time

Most orders ship within 2–3 business days. During busy seasons (holidays, new releases) it may be up to 5 business days. We’ll always let you know if there’s a delay.

Shipping Method

Domestic orders ship via USPS First Class or Priority Mail depending on weight and destination. You’ll receive a tracking number by email as soon as your order ships.

Delivery Times

Once shipped, most domestic orders arrive within 3–7 business days. We ship flat to protect prints and cards — no rolled tubes, no bent corners.

International Shipping

We ship internationally via USPS and DHL Express. International shipping rates are calculated at checkout. Please note that customs fees, duties, and taxes are the responsibility of the buyer and vary by country.

Returns & Exchanges

We want you to love what you ordered. If something arrives damaged or isn’t what you expected, reach out within 14 days of delivery and we’ll make it right — replacement, exchange, or refund, your choice.

Because our products are made in small batches, we can’t accept returns on undamaged items, but please reach out if something feels off and we’ll do our best to help.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us at hello@hinterland-goods.com with your order number and a photo if applicable. We’ll sort it out quickly.

Contact Us

Questions about your order? We’re a small shop and we actually read our emails. Reach us at hello@hinterland-goods.com and we’ll get back to you within 1 business day.